Frequently Asked Questions

Yes! Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. The only difference is their origin—grown above ground instead of extracted from it.

They’re made using advanced technology that replicates natural diamond formation, but without the environmental and ethical costs of mining. They’re just as durable, brilliant, and beautiful—often at a better value.

Absolutely. All of our diamonds come with independent certification from leading gemological labs, confirming their quality and authenticity.

Yes! Lab-grown diamonds have the same hardness (10 on the Mohs scale) and durability as mined ones. They’re forever, too.

Orders & Shipping

Because each piece is made with care and intention, please allow up to 3-4 weeks for your order to be completed and shipped. We believe in quality over speed, and we promise it’ll be worth the wait.

Yes! Once your order is on its way, you’ll receive a tracking number via email so you can follow its journey to you.

Currently, we ship across North America and South Asia. If you’re located elsewhere, feel free to reach out—we’d love to see if we can make it work!

At the moment, we do not offer express shipping. Since our pieces are made-to-order, the timeline reflects the care we put into crafting each one.

Returns & Exchanges

We offer returns within 30 days of delivery on unworn, non-custom items. Just send us a note and we’ll guide you through the process.

We do not offer resizing services. If you’re unsure of your size, we’re happy to help you measure before you order.

We’re so sorry if that happens. Please contact us within 3 days of receiving your order with photos, and we’ll make it right as quickly as possible.

Customization & Appointments

Yes—we love bringing your ideas to life! Whether it’s a subtle tweak or a completely unique design, reach out to us for a custom consultation.

Yes! You can book a virtual appointment with us to explore options, ask questions, or design your dream piece from wherever you are.

Absolutely. Designing something meaningful and one-of-a-kind is one of our favorite things to do. Let’s create a ring as unique as your love story.

Warranty & Care

Our 1-year warranty covers any manufacturing defects. If you experience any issues, just contact us and we’ll take care of it.

We recommend storing your jewelry in a soft pouch, avoiding harsh chemicals, and cleaning it with mild soap and warm water. We’ll also send care tips with your order.

We do! We’re happy to clean, inspect, or polish your piece. Just send us a message and we’ll guide you through next steps.

Small Business & Ethics

Our jewelry is designed in Canada and crafted by expert artisans in India. Every piece is made with love, precision, and care.

We use lab-grown diamonds, avoid mining, and produce in small batches to minimize waste. Our goal is to offer luxury that’s gentle on the Earth.

When you shop small, you get personal care, transparent practices, and heart behind every decision. At Trillium, you’re not just another order—you’re part of our story.