At Trillium Diamonds, every piece is thoughtfully crafted with love, care, and attention to detail.
As a small, independent brand, we take the time to ensure each order meets the highest standards before it reaches you.

Processing & Shipping Time

Because each item is made to order, please allow 2–4 weeks from the time of purchase for your piece to be carefully prepared and shipped.

Shipping Methods

We offer standard and expedited shipping through trusted carriers to ensure your jewelry arrives safely and securely.

For logistics and insurance purposes, our team will reach out to request an Identity proof of the person who will receive the parcel. Our logistics partner will hand over the parcel only to the
specified person.

Order Tracking

Once your order ships, you’ll receive a tracking number so you can follow its journey to your doorstep.

Lost or Delayed Shipments

If your package is lost or delayed beyond the expected timeframe, please don’t hesitate to contact us. We’ll work with the carrier and assist in resolving the issue promptly.

Ethical & Sustainability Policy

We are committed to sustainability and ethical practices. All of our diamonds are lab-grown, ensuring conflict-free and environmentally responsible sourcing. We also use recycled metals whenever possible to reduce our environmental footprint.